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CIS-ITSM PDF
ServiceNow CIS-ITSM PDF

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Q1.

A developer is trying to access org data from within a test class.

Which sObject type requires the test class to have the (seeAllData=true) annotation?

Answer: C
Q2.

In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

Answer: A, B, C
Q3.

Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

Answer: A
Q4.

Which of the following components can be turned on or off in the Service Catalog Cart Layout?

Answer: D

See the explanation below.


Q5.

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

Answer: D

See the explanation below.

'If one group member rejects, a notice is sent to the requester and the change is updated with a State = New and

Approval = Rejected.''


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