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PeopleCert ITIL-4-Transition Exam Dumps - Curated by Subject Matter Experts

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ITIL-4-Transition Dumps

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Q1.

Which is a method for value-driven, data-driven and user-centered service design?

Answer: C
Q2.

An organization is reviewing the support of its IT services.

Which is an example of an 'outside in' approach?

Answer: B
Q3.

Which charging mechanism could cause the price of a service to change depending on the time of day?

Answer: D
Q4.

Which BEST describes the primary role of a governing body?

Answer: D
Q5.

An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.

What is the FIRST step the organization should take to start to improve the situation?

Answer: A

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