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ITIL-4-Foundation PDF
PeopleCert ITIL-4-Foundation PDF

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Q1.

Which ITIL guiding principle recommends using existing services, processes and tools when improving

services?

Answer: C
Q2.

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Answer: D
Q3.

When should a full risk assessment and authorization be carried out for a standard change?

Answer: B
Q4.

Which statement about emergency changes is CORRECT?

Answer: B
Q5.

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Answer: B

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