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One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
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