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1Z0-1064-22 PDF
Oracle 1Z0-1064-22 PDF

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Which three statements are true about building Digital Customer Service (DCS) applications?

Answer: B, C, D

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

Answer: B

Identify three considerations before starting the configuration of assignment rules to service requests.

Answer: B, C, E

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:

Standard text appended:

''Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}''

Which statement is true?

Answer: C

What should you do to enable Password Reset in Digital Customer Service (DCS)?

Answer: D

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