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Which two statements are true about exporting report data? (Choose two.)
Which two statements are true about replacement tokens? (Choose two.)
See the explanation below.
Replacement tokens enable you to do the following:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
What is the purpose of an SLA in Knowledge base?
See the explanation below.
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
See the explanation below.
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
See the explanation below.
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories---The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
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