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The cockpit of an airplane is a more complex example of a collection of instruments that reports information critical to successful air travel. The driver of a car or the pilot of an airplane monitors multiple indicators of performance simultaneously to arrive at the intended destination successfully. At any given point in the journey, the driver or pilot may focus on one indicator, but overall success depends on the collective performance of the systems represented by the indicators. This example depicts that dashboard tools that report on the ongoing performance of the critical processes that lead to:

The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance, temperature and direction from digital display units.

Patients and their families have clearly articulated need respect to the care they receive. If the staff members they encounter are nice but do not meet their needs, these staff members have delivered care inefficiently. It all means that:

Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:

Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider the some questions. Which of the following is NOT out of those questions?