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Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
Which of the following is responsible for building WFM schedules?
Which are primary elements of workforce management provided byGenesys WFM?
Choose Answers
See the explanation below.
http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?
See the explanation below.
http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?
See the explanation below.
http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
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