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A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
See the explanation below.
https://help.mypurecloud.com/articles/specify-routing-settings/
Which definition matches the After Call Work option Mandatory, Time-boxed?
See the explanation below.
https://help.mypurecloud.com/articles/configure-call-work-settings/
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
See the explanation below.
https://help.mypurecloud.com/articles/about-roles-permissions/
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
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