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Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
See the explanation below.
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
See the explanation below.
https://help.mypurecloud.com/articles/configure-call-work-settings/
Which definition matches the ACD Evaluation Method Best Available Skills?
See the explanation below.
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
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