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Q1.

In vendor selection, what is the most important reason for a reference check?

Answer: A

See the explanation below.

The most important reason for a reference check in vendor selection is to independently verify and validate a vendor's claim (A). Reference checks involve contacting the vendor's previous or current clients to confirm claims about performance, reliability, and service quality, ensuring the vendor can meet contractual obligations. This aligns with vendor management best practices to mitigate risks by validating vendor credibility.

Verify products by other customers (B): Too narrow; reference checks focus on overall performance, not just products.

Obtain financial information (C): Financial data is obtained through financial due diligence, not reference checks.

Identify customers not mentioned (D): Not a primary goal; the focus is on validating provided references.


Q2.

As part of the business continuity plan preparations, management wants a site arrangement to facilitate a desk for the workers. Which site do you recommend?

Answer: A

See the explanation below.

For a business continuity plan requiring a site to facilitate desks for workers, a hot site (A) is recommended. A hot site is a fully equipped, operational facility with real-time data replication, allowing immediate resumption of operations with minimal downtime. According to ISO 22301, hot sites are ideal for critical operations requiring desks, IT infrastructure, and immediate availability for workers to continue business processes post-disaster.

Cold site (B): A basic facility with minimal equipment, requiring significant setup time, unsuitable for immediate worker use.

Warm site (C): Partially equipped with some infrastructure but not fully operational, requiring setup time.

Mobile site (D): A temporary, portable solution, less suitable for sustained operations compared to a hot site.


Q3.

Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?

Answer: C

See the explanation below.

To reduce the risk of fraud in large financial transactions, the security principle of integrity (C) requires the highest attention. Integrity, as per ISO/IEC 27001's CIA triad (Confidentiality, Integrity, Availability), ensures that data is accurate, complete, and unaltered. Fraud often involves manipulating transaction data, so controls like data validation, checksums, or audit trails are critical to maintain integrity and prevent unauthorized changes.

Confidentiality (A): Protects data from unauthorized access, less directly related to fraud prevention.

Availability (B): Ensures system access, not the primary concern for fraud.

Reliability (D): Not a standard CIA triad principle; may relate to system performance but not fraud.


Q4.

A customer survey needs to be designed. What is the most important factor for success?

Answer: A

See the explanation below.

The most important factor for a successful customer survey in service management is relevant questions to meet the objective (A). According to ITIL's continual service improvement (CSI), surveys must be designed with questions that align with the survey's goals (e.g., assessing service quality or customer satisfaction) to gather meaningful data for actionable improvements.

Use a rating scale only (B): Restricting to rating scales limits question variety and may not capture qualitative insights.

Leading and loaded questions (C): These bias responses, reducing survey validity.

Minimum duration (D): While brevity is important, relevance of questions is critical for achieving the survey's purpose.


Q5.

The team responsible for network security has proposed a firewall as the preferred control for the network perimeter. How is this type of control categorized?

Answer: A

See the explanation below.

A firewall is categorized as a technical preventive control (A) in information security management. According to ISO/IEC 27001, preventive controls aim to stop security incidents before they occur, and technical controls involve technology-based solutions. A firewall prevents unauthorized access to the network perimeter by filtering traffic, making it a technical preventive control.

Physical detective control (B): Involves physical measures (e.g., cameras) to detect incidents, not applicable to firewalls.

Administrative deterrent control (C): Involves policies or procedures to discourage violations, not technology-based.

Physical corrective control (D): Addresses physical issues post-incident, not relevant to firewalls.


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