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What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
See the explanation below.
The minimum required network bandwidth for an agent connecting to the ECE servers at login is 384 kilobits/second or higher. The other options are not correct.
Which sequence should be followed while starting ECE?
See the explanation below.
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
Where is the Script selector in CCE mapped in ECE?
See the explanation below.
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
Which two ways are departments configured? (Choose two.)
See the explanation below.
Departments can be configured in two ways: they can be created in the ECE console if integrated with PCCE and imported from SPOG, or they can be created in the ECE console if integrated with PCCE and imported from ECE Gadget. The other options are not two ways in which departments are configured.
What are two considerations when installing Web Servers? (Choose two.)
See the explanation below.
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
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