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500-442 PDF
Cisco 500-442 PDF

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What are the two main features of the Cisco VVB? (Choose two.)

Answer: A, E

See the explanation below.

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.



Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Answer: A, C

How can the Extension Mobility feature be described?


Which VVB CLI command can set an individual media file to an expired state?

Answer: A

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Answer: A, D

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