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You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?
Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?
See the explanation below.
Desktop virtualization (also known as Virtual Desktop Infrastructure, or VDI) enables users to run one or more operating systems that reside on a centralized server in a data center, delivering the desktop environment over the network.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
See the explanation below.
mkn546#f is 8 characters long (within 8--15), begins with ''m'' and ends with ''f'' (letters), includes only lowercase letters, contains three numbers (5, 4, 6), and uses only the allowed special character ''#.''
A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.
Which action should the representative take?
See the explanation below.
Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.
Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.
See the explanation below.
Fingerprint is a unique biometric identifier and qualifies as PII.
Email Address directly identifies or contacts an individual.
Date of Birth is a personal datum that, when combined with other data, identifies someone.
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