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Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.
Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?
See the explanation below.
This is regarded as the most effective place to be on the matrix, and it is labelled 'trust'.
In other words, the team trusts the leader a great deal because the leader is both competent and cares.
Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.
See the explanation below.
Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.
The other terms shown are not relevant.
'Other people are only ever in it for themselves, and never act for honourable or unselfish reasons'.
See the explanation below.
A more extreme view than skepticism, not even allowing for honourable motives.
Such a person is a 'cynic'.
In the context of this course, such a person would be likely to resist change, perhaps believing that there are ulterior motives around the need for change.
Where an organisational internal customer / user deliberately circumvents the procurement function, and buys from an external supplier without following due procedure. This is commonly called:
See the explanation below.
Maverick spend is outside of organisational procedure, and can undermine the benefits of profes-sional procurement.
Maverick spend should be actively discouraged.
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
See the explanation below.
Consultation and involvement have been shown to enhance the likelihood of co-operation with pro-posed changes, thus participation and consultation is one often effective method of overcoming re-sistance to change.
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