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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
See the explanation below.
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.
Which statement is true about this scenario?
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
See the explanation below.
Avaya Aura Call Center 6.0 Overview Page 20
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